Terms of service
Last updated: August 18, 2026
1. Scope
These General Terms and Conditions ("GTC") apply to all orders placed through the online shop operated by:
CELONIQUE GmbH
Westhafenplatz 1 | Westhafen Tower
60327 Frankfurt am Main
Germany
Email: info@celonique.com
Website: www.celonique.com
These GTC apply to consumers within the meaning of Section 13 of the German Civil Code (Bürgerliches Gesetzbuch – BGB) and to traders within the meaning of Section 14 BGB, unless otherwise expressly stated.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
A trader is a natural or legal person, or a partnership with legal capacity, acting in the course of its trade, business or profession when entering into a legal transaction.
2. Contracting Party
The purchase contract is concluded with:
CELONIQUE GmbH
Westhafenplatz 1 | Westhafen Tower
60327 Frankfurt am Main
Germany
Managing Director: Daniel Matthieu
Email: info@celonique.com
3. Product Presentation and Conclusion of Contract
The presentation of products in our online shop does not constitute a legally binding offer. It constitutes an invitation to submit an order.
You may place products in your shopping cart and review and correct your entries before submitting your order.
By clicking the button that clearly indicates that submitting the order creates an obligation to pay, you submit a binding offer to purchase the products contained in your shopping cart.
After submitting your order, you will generally receive an automated email confirming that we have received the order. Unless expressly stated otherwise, this confirmation of receipt does not itself constitute acceptance of your offer.
The purchase contract is concluded when we accept your order, for example by expressly confirming acceptance by email, confirming dispatch of the goods, or dispatching the goods.
For certain payment methods involving immediate payment, the time at which the contract is concluded may depend on the selected payment method and the corresponding checkout process.
4. Contract Language and Storage of Contract Information
The languages available for concluding the contract are those offered in our online shop during the ordering process.
We store order and contract information in accordance with applicable legal requirements.
After placing an order, you will receive relevant order information electronically. Where a customer account is available, certain order information may also be accessible through your account.
We recommend that you save the order confirmation and the version of these GTC applicable at the time of your order for your records.
5. Prices and Shipping Costs
All prices displayed to consumers include the applicable statutory value-added tax (VAT), unless expressly stated otherwise.
Prices displayed exclusively to business or professional customers may be shown excluding VAT where this is clearly indicated.
Additional shipping costs may apply.
The applicable shipping costs and total price are displayed before you submit your order.
For deliveries outside the European Union, additional customs duties, import taxes, fees or other charges may be imposed by the destination country. Unless expressly stated otherwise, such charges are not included in our prices or shipping costs and are generally the responsibility of the recipient.
6. Payment
Payment may be made using the payment methods offered during checkout.
Available payment methods may vary depending on factors such as the delivery country, order value, customer status and availability of the relevant payment service provider.
Payment processing may be carried out by third-party payment service providers. Additional terms and privacy information of the selected payment provider may apply.
Unless otherwise stated for the selected payment method, payment is due upon conclusion of the contract.
We reserve the right to offer or exclude particular payment methods where objectively justified and legally permissible.
7. Delivery
Delivery is made to the delivery address provided by the customer during the ordering process.
Available delivery destinations, shipping methods, estimated delivery times and applicable shipping costs are displayed in the online shop or during checkout.
Unless otherwise agreed, goods are shipped from our warehouse or from a fulfilment partner to the delivery address specified by the customer.
Estimated delivery times begin after conclusion of the contract and, where advance payment is required, after receipt of payment.
If delivery cannot be completed because the customer has provided an incorrect or incomplete delivery address or, without justification, fails to accept delivery, the customer may be responsible for reasonable additional costs resulting from a renewed delivery attempt, to the extent permitted by law.
Mandatory consumer rights remain unaffected.
8. Product Availability and Delivery Restrictions
Product availability is indicated in our online shop.
Despite careful inventory management, a product may become unavailable after an order has been placed.
If a product becomes unavailable for reasons beyond our reasonable control and we cannot obtain the product despite having taken reasonable steps to secure supply, we may withdraw from the contract where permitted by law.
In such a case, we will inform you without undue delay and reimburse any payments already received for the unavailable product.
We reserve the right to apply reasonable delivery restrictions where these are displayed before the order is placed.
9. Events Beyond Our Reasonable Control
Delivery or performance may be delayed by circumstances beyond our reasonable control, including natural disasters, strikes, governmental measures, transport disruptions, significant interruptions to energy or telecommunications infrastructure, cyber incidents, epidemics or serious failures of essential third-party infrastructure.
Where such circumstances occur, we will endeavour to minimise their effects and resume performance as soon as reasonably possible.
This provision does not limit mandatory statutory consumer rights and does not exclude liability where liability cannot legally be excluded.
10. Right of Withdrawal for Consumers
Consumers generally have a statutory right of withdrawal in accordance with applicable German and European consumer law.
Detailed information regarding:
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the withdrawal period,
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how to exercise the right of withdrawal,
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the consequences of withdrawal,
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return costs,
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statutory exclusions from the right of withdrawal, and
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the model withdrawal form
is provided in our separate Cancellation / Return and Refund Policy.
The separate withdrawal information forms part of the consumer information provided in connection with purchases through our online shop.
11. Exclusion or Premature Expiry of the Right of Withdrawal
The statutory right of withdrawal does not apply, or may expire prematurely, in the circumstances provided for by law.
In particular, this may apply to contracts for the supply of goods that are not prefabricated and whose production is determined by an individual selection or specification made by the consumer, or goods that are clearly tailored to the consumer's personal needs.
The right of withdrawal may also be excluded for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if the relevant seal has been removed after delivery.
For cosmetic and skincare products, this exclusion applies only where the statutory requirements for the hygiene exception are actually satisfied.
Opening ordinary external packaging alone does not necessarily result in the loss of the statutory right of withdrawal.
Further information is provided in our separate Cancellation / Return and Refund Policy.
Statutory rights relating to defective, damaged or incorrectly delivered goods remain unaffected.
12. Retention of Title
Goods remain our property until the purchase price has been paid in full.
For traders, we retain title to delivered goods until all claims arising from the ongoing business relationship have been settled in full, to the extent permitted by law.
13. Statutory Rights Relating to Defects
The statutory rights relating to defects apply.
If goods are delivered damaged, defective or different from those ordered, please contact us at:
To enable us to process your request efficiently, we may ask you to provide your order number, a description of the issue and, where appropriate, photographs of the product and packaging.
Failure by a consumer to notify us immediately does not affect the consumer's statutory rights.
Any voluntary commercial guarantees offered for individual products apply in addition to, and do not restrict, statutory rights relating to defects.
14. Additional Provisions for Traders
Where the customer is a trader within the meaning of Section 14 BGB and the requirements of German commercial law are applicable, the statutory duties to inspect goods and notify defects, including Section 377 of the German Commercial Code (Handelsgesetzbuch – HGB), remain applicable.
Where legally permissible, the limitation period for claims relating to defects in newly manufactured goods supplied to traders is one year from delivery.
This limitation does not apply where a shorter limitation period is prohibited by law and, in particular, does not limit liability for:
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injury to life, body or health;
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intentional or grossly negligent conduct;
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fraudulent concealment of a defect;
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an expressly assumed guarantee;
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mandatory product-liability claims; or
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other cases in which liability or limitation periods cannot legally be restricted.
15. Product Information and Intended Use
We make reasonable efforts to present product descriptions, photographs, colours, packaging and other information accurately.
Minor differences may occur due to production changes, packaging updates, screen settings, photographic conditions or other technical reasons, provided such differences do not materially alter characteristics contractually agreed with the customer.
Cosmetic and skincare products must be used in accordance with their intended purpose and the applicable instructions, warnings and storage recommendations.
Customers should review ingredient information and relevant product instructions before use.
Information concerning skincare, cosmetic ingredients, technologies or treatment concepts provided through our website is intended for general informational purposes and does not constitute medical advice, diagnosis or treatment.
It does not replace advice from a physician, dermatologist or other appropriately qualified healthcare professional where such advice is required.
If irritation or an adverse reaction occurs, use should be discontinued and appropriate professional advice should be sought where necessary.
16. Professional Products and Business Customers
Certain CELONIQUE products, devices, services, prices, purchasing options, training materials or treatment protocols may be available only to verified professional or business customers.
We may request reasonable evidence of professional status, business activity, qualifications or other relevant authorisation before granting access to professional products, pricing or services.
We may refuse or withdraw professional access where the applicable requirements are not or are no longer satisfied.
Professional customers are responsible for ensuring that products and devices are used only by appropriately trained or authorised persons and in accordance with:
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applicable laws and regulations;
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manufacturer instructions;
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professional requirements;
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safety instructions;
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applicable device requirements; and
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requirements applicable in the country or jurisdiction in which they operate.
Approval of a professional account, completion of training or purchase of professional products does not transfer ownership of CELONIQUE trademarks, copyrighted materials, treatment protocols, training content, certificates or other intellectual property.
17. Promotional Codes and Vouchers
Promotional codes and vouchers may be subject to specific terms communicated in connection with the relevant promotion.
These may include:
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validity periods;
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minimum order values;
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product or category exclusions;
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customer eligibility requirements; and
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limits on the number of uses.
Unless expressly stated otherwise and subject to mandatory law, promotional codes cannot be combined with other promotional codes, exchanged for cash or applied retrospectively to completed orders.
Statutory rights remain unaffected.
18. Liability
We have unlimited liability for damage caused intentionally or through gross negligence.
We also have unlimited liability:
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for injury to life, body or health;
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under mandatory product-liability law;
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in cases of fraudulent concealment of a defect;
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where we have expressly assumed a guarantee; and
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in other cases where liability cannot legally be limited.
In cases of slight negligence, we are liable for breach of an essential contractual obligation whose fulfilment is necessary for the proper performance of the contract and on whose fulfilment the customer may normally rely.
In such cases, liability is limited to the damage that was typical and reasonably foreseeable at the time the contract was concluded.
The above limitations of liability also apply, where legally permissible, to our legal representatives, employees and agents.
Mandatory statutory rights remain unaffected.
19. Intellectual Property
Website content and materials, including trademarks, logos, product names, photographs, graphics, videos, texts, product information, training materials, treatment protocols, illustrations and other content, may be protected by copyright, trademark and other intellectual-property rights.
Such content may not be reproduced, modified, distributed, published or commercially exploited without the prior consent of the relevant rights holder, except where such use is permitted by applicable law.
Nothing in these GTC grants the customer any licence or ownership right in CELONIQUE intellectual property except to the extent expressly agreed in writing.
20. Consumer Dispute Resolution
Where the statutory information obligations under the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz – VSBG) apply, we provide the following information:
CELONIQUE GmbH is neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board, unless a statutory obligation to participate applies in a particular case.
The former European Commission Online Dispute Resolution (ODR) platform has been discontinued. Regulation (EU) No 524/2013 was repealed with effect from 20 July 2025.
21. Governing Law
The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law that would apply in the absence of this choice of law, particularly mandatory consumer-protection provisions of the country in which the consumer has their habitual residence.
22. Place of Jurisdiction for Business Customers
If the customer is a merchant (Kaufmann), a legal entity under public law or a special fund under public law, Frankfurt am Main shall be the agreed place of jurisdiction for disputes arising from the contractual relationship, to the extent such an agreement is legally permissible.
This provision does not restrict mandatory statutory rules concerning jurisdiction and does not establish an exclusive jurisdiction clause against consumers where such a clause would not be legally permissible.
23. Severability
If any individual provision of these GTC is or becomes wholly or partially invalid or unenforceable, the validity of the remaining provisions remains unaffected.
The applicable statutory provisions shall apply in place of the invalid or unenforceable provision.
This provision does not limit mandatory consumer rights.
24. Changes to These GTC
The version of these GTC applicable at the time an order is placed governs the relevant purchase contract.
Changes to these GTC after conclusion of a contract do not retroactively alter that contract unless the parties validly agree otherwise or such a change is permitted by law.
The current version of these GTC is available through our website.
25. Contact
For questions concerning orders, products or these General Terms and Conditions, please contact:
CELONIQUE GmbH
Westhafenplatz 1 | Westhafen Tower
60327 Frankfurt am Main
Germany
Managing Director: Daniel Matthieu
Email: info@celonique.com
Website: www.celonique.com